2. Do you use my decor or provide new items?

We can use your existing holiday decor or shop for brand-new pieces through our personal shopping service. Each year you can add new items to enhance your look. The choice is yours!

1. What services do you offer?

We specialize in holiday decorating for both residential and commercial spaces. Services include tree installation, mantel and tablescape styling, faux gift box displays, personal holiday shopping, and full takedown after the season.

3. What size of trees do you decorate?

We design trees of all sizes, but most commonly 6’, 7.5’, and 9’. Each design is customized to your space and style.

4. Is lighting included with tree installation?

Yes! We include lighting with every tree install—whether you're using your own lights or we source them for you.

5. Do you provide storage for my personal decor after takedown?

EEHD does not offer storage for your personal decor. After the holiday season, we takedown and carefully package your items in your personal storage bins for the next holiday season.

6. Do you offer bundled services?

Yes! We offer full-service holiday packages which includes tree styling, mantel decorating, tree lighting, a door swag to match your decor and personal shopping. Perfect for a cohesive, high-impact look. Packages are tiered from Platinum, Gold, Silver or Bronze, which caters to your price point and budget. The cost for each bundled service varies due to tree size and scope of design.

8. How do I pay?

We accept the following payment methods:
Debit/Credit card, Apply Pay, Google Pay, Zelle, Afterpay, Klarna, Affirm, Apple Pay, Cash App, and Zelle. Sales tax (6.35%) is added to all invoices.

7. What’s your cancellation policy?

You’re allowed one free cancellation. After that, any additional cancellations will incur a $50 fee. This helps us keep your spot and our schedule on track.

9. Do you require a deposit?

Yes, a 50% deposit is due within 5 days of receiving your quote and design plan to secure your booking, for installation ONLY. The cost for decor, personal shopping, extra essentials and takedown is separate from installation.

10. Do you offer gift cards?

Yes! Gift cards are available to apply towards EEHD products and services. It's the perfect way to share holiday joy with others.

• During checkout, enter the gift card code in the “Gift Card or Discount Code” box

• The system will automatically apply the value toward the order

✅ Important: Gift cards can be combined with other payment methods if the balance doesn’t cover the full cost.

12. What are the shipping costs for door swags?

Shipping Policy

EE Holiday Design ships nationwide to all 50 U.S. states and U.S. territories. All decorated items, including our signature door swags, are carefully packaged and shipped with tracking to ensure safe delivery.

✨ Shipping Rates

We use flat-rate shipping for simplicity and transparency:

• Mainland U.S. (48 states): $22

• Alaska & Hawaii: $45

• U.S. Territories (Puerto Rico, Guam, etc.): $48

All orders are shipped via USPS Priority Mail or UPS Ground, depending on destination and timing. A tracking number will be provided once your order ships.

⏱️ Processing Time

• Please allow 3–5 business days for processing before shipping.

• During peak holiday seasons, additional time may be required.

• You will receive a confirmation email once your item has shipped.

🛡️ Shipping Insurance

Shipping includes tracking and basic insurance coverage. If you'd like to purchase additional insurance, please contact us at eeholidaydesign@gmail.com after placing your order.

13. Does EEHD shop for my decor?

Yes, EEHD offers personal shopping services. This is determined during your consultation. An email containing each decor item is emailed for your approval, prior to purchase. However, full payment for decor costs are required before services commence.

14. Does EEHD offer refunds?

At EEHD, we take pride in the quality of our designs, so due to the customized nature of our work, EEHD does not offer refunds

All sales are final. We do not offer refunds, exchanges or returns. 

11. How do I book a consultation?

You can book directly on our website, fill out our contact form, or email us at eeholidaydesign@gmail.com. We’ll respond within 24 hours to confirm your appointment and get started!